Here you will find answers to the most frequently asked questions about Deedlite children's pillows, their use, care, ordering, and shipping.
Should your question not be answered, our customer service team is always happy to assist you.
General questions about Deedlite
What is Deedlite?
Deedlite is a brand specializing in sleep products for children. Our focus is on thoughtful design, child-friendly materials, and a calm sleep environment that supports children in falling and staying asleep.
What age are Deedlite children's pillows suitable for?
Our children's pillows are specifically designed for different age groups. You can find the recommended age range in each product description. Please note that every child is different—therefore, pay attention to the individual needs of your child.
How do children's pillows differ from adult pillows?
Children's pillows are adapted in shape, height, and material structure to the smaller head and neck area of children. Deedlite pillows are deliberately designed to be lower, lighter, and softer than conventional pillows for adults.
Use & Care
How is the Deedlite children's pillow used correctly?
The pillow is used just like a conventional pillow. Ensure that the pillow lies flat on the mattress and the child can sleep comfortably on it without the head being raised significantly.
Can the pillow be washed?
Care instructions vary by product. Please refer to the individual care instructions on the product page or the label. Generally, we recommend:
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gentle cleaning
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mild detergents
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thorough drying before reuse
Is the material suitable for sensitive children's skin?
Yes. When selecting our materials, we place great importance on skin-friendliness and suitability for everyday use. All fabrics used are designed for regular contact with children's skin.
Ordering & Payment
How can I place an order with Deedlite?
You can place your order conveniently via our online shop. Add the desired product to your cart and follow the checkout process.
Which payment methods are accepted?
We offer various secure payment methods, including credit card, PayPal, Apple Pay, Google Pay, Klarna, as well as gift vouchers. The available options will be displayed to you at checkout.
Will I receive an order confirmation?
Yes. After completing your order, you will automatically receive an order confirmation via email with all relevant information.
Shipping & Delivery
Where does Deedlite ship to?
We ship within Germany as well as to selected European countries. The available delivery countries and shipping costs will be displayed at checkout.
How long does shipping take?
Delivery time depends on your location. Generally, your order is dispatched within a few business days. You can find more precise details in our shipping information.
Can I track my order?
As soon as your order has been shipped, you will receive a shipping confirmation containing a tracking number.
Returns & Cancellation
Can I return a product?
Yes. You have the right to return your order within the statutory cancellation period, provided the item is unused and undamaged.
How does the cancellation process work?
Please contact our customer service to initiate the return. Further information can be found in our cancellation policy.
Safety & Responsibility
Are Deedlite products tested?
We ensure that our products meet current quality and safety requirements and are carefully manufactured.
Where are Deedlite products developed?
Our products are developed with a focus on functionality, safety, and child-friendly design. Details on manufacturing can be found in the respective product description.
Contact & Service
How can I reach customer service?
Our customer service team is happy to help you:
📧 Email: support@Deedlite.com
🕒 Service hours: Monday–Friday, 9:00 AM–5:00 PM
I have another question—what can I do?
If your question hasn't been answered here, please do not hesitate to contact us directly. We are happy to assist you personally.